10/06/2021
Thank you for choosing to save with Capital.
Normally we have very few limits on how much you can save with the credit union, however, at the present time, as a result of the pandemic, we have seen a significant number of members wanting to deposit more funds into their savings account, than usual and we have been happy to support our members in this way. However, we have had to temporarily suspend the depositing of additional lumps sums into the Credit Union with immediate effect.
This is not a permanent suspension. As we come out of lockdown and day to day life returns to normal we envisage our Credit Union operations will return to business as usual and this will see us lifting this suspension
Please continue to check and review our website for updates.
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04/01/2021
Our office is closed to visitors at the moment due to Government restrictions. You can still access your account online, through our app, phonecall, or by email.
Thank you.
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29.12.2020
We’re operating with a skeleton staff at the moment due to Covid-19. Unfortunately, if you’re trying to call us there might be a queue.
So we ask that for checking your balance you download our new app from the Play Store/App store.
For share withdrawals, you can email our team at customercare@etagroup-eu.com and we’ll be more than happy to help.
Monday 4th January is a bank holiday so our office and phonelines will be closed.
Thank you.
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03.08.2020
We appreciate that you will have concerns about the impact of Covid-19 on your family, friends and colleagues.
As your Credit Union, we take your health, wellbeing and financial concerns extremely seriously. We are monitoring the situation closely and will respond on the basis of the advice from the Scottish Government and the NHS.
Latest information
Saving with EuroTrust Credit Access – Update
We are delighted to inform our members that we are now accepting additional deposits, over and above regular savings, into their savings accounts. We have lifted our temporary suspension and are now allowing members to place up to £500 per month and no more than £3000 per year into their savings accounts.
We understand the importance of savings and how beneficial these can be during this challenging time. Thanks for your patience and understanding.
Stay safe.
Marlene Shiels
CEO
Discover our new range of loan options
We value our members and understand that the current situation is not easy for those who have been affected by the coronavirus. During this time, we have been developing new loan products that will give a helping hand to those who need some financial help right now. Alongside our current loans we now have:
Supportive Loan
A loan for £1,500 with manageable monthly payments over 3 years.
Thank You NHS Loan
A loan package to say Thank You to those who support us, keep us well and save lives – our NHS members.
Loyalty Loans
Secure a highly competitive loan rate and borrow against your savings.
Capital Swift Loans
Capital Swift Loans are designed for our members who need a quick solution to an unexpected financial challenge.
We will continue to serve our members and provide them with the best we have to offer. Clear, fixed, and competitive rates for unsecured borrowing are available to everyone who meets our lending criteria. What you see is what you get, no hidden increases or additional fees. We will assess each loan on everyone’s individual circumstances and help you save, borrow and plan for the future.
We know this is a worrying time and if you have any questions about our services, products or you wish to discuss your specific circumstances then please do contact our member services team on [phone_no] or enquires@etagroup-eu.com.
FCA Temporary financial relief
You may have seen and read about the Financial Conduct Authority (FCA) guidance for firms who offer credit products and how they are supporting those who have outstanding loan balances.
The FCA is recommending lenders freeze payments for 3 months on loans where consumers face difficulties in repayment due to a change in their circumstances as a result of the coronavirus.
Credit Union loans are exempt from this guidance due to our business model being different from banks and credit card companies, but we are here to help our members.
We will be offering a range of options to help and assist our members at this time. If your circumstances have changed, please contact us, so we can work out how best to help and support you.
Visit the FCA website for guidance.
Discover your available options.
Office availability
Our office at 31 Dunedin Street in Edinburgh is now open from Monday 3 August. Monday – Friday 10am to 4pm. Please follow our guidance as we seek to provide a safe environment for you, our staff and our fellow members.
Please note that our office in Brunton Hall, Musselburgh continues to remain closed at this time.
Telephony update
We are experiencing higher than normal call volumes into our Member Services team. We appreciate your understanding as we help our members seek reassurance and advice on their financial queries. Please remember that you can always contact us by e-mail or via online banking and we will respond to every request as soon as possible.
If you still wish to speak to a member of our services team, please call us on [phone_no] (Monday – Friday 10am – 4pm).
General information
We are still open for business and will continue to maintain a high level of personal service during this period via the phone, internet, and our website. Our Edinburgh office is open at 31 Dunedin Street. However, our office at Brunton Hall, Musselburgh remains closed.
We are well equipped to continue providing our core services and where appropriate we have mobilised our team to work remotely.
Please make use of our remote services (e-mail, phone, website and online banking portal) and note the following recommendations:
- Use our internet banking portal. If you are not already registered please join here.
- Use our website to manage your account and apply for any loans you require.
- Where possible, please send digital copies of all required documentation rather than by post. However in the event this is not possible, please use our branch post boxes and/or the Royal Mail for documentation and your signed loan agreements until further notice.
- If you have a non urgent enquiry please contact us by e-mail (customercare@etagroup-eu.com) and we will follow up as soon as possible. This will enable our member services team to focus on urgent phone enquires.
We will continue to keep everyone updated through our communications channels and news feeds as we monitor the situation on a daily basis.
We know this is a worrying situation and if you have any concerns or questions about our services, products or your specific circumstances then please do contact our member services team on [phone_no] and they’ll do their very best to help.
Managing your Savings, Loans & Mortgages
Savings
If your income has become affected by the disruption from the coronavirus, we have options to help you. These include:
- Reducing your weekly/ monthly savings contribution to a more manageable amount.
- Access your savings without incurring fees. Early closure of premium and platinum accounts will incur no fees.
- Consider our loyalty loans to gain access to credit against your savings with no setup fees and maintain your savings.
- Payment holiday, stop paying into your savings account.
If you are concerned about your financial situation, please contact us, we have a range of options to help and support you.
Loans
If you’re concerned about your loan as a result in a change in circumstances due to Covid-19 outbreak, we have options to help you:
- Make your loan payments from savings.
- A payment holiday of two months, based on eligibility and documented evidence that your income has reduced as a result of redundancy. At the end of the two month period we will contact you to see if you need further support.
- If you are suffering financial hardship, please do get in touch, we may be able to help with a small additional loan to help you with the essentials.
We want to help and ensure that you can continue to save and borrow with EuroTrust Credit Access. In the event you fail to get in touch this may result in your account going into default and this will impact your credit rating and ability to borrow in the future, not only with EuroTrust Credit Access, but other lenders as well.
Please contact us so we can find a solution that meets your situation.
Mortgages
If you are struggling with your monthly mortgage payment due to Covid-19, you may want to consider a payment holiday. We can offer a 2 month payment holiday for members whose circumstances have changed and their income significantly reduced.
To apply for a payment holiday, please contact the office and we’ll confirm your eligibility and sort out the payments.
You can apply for a payment holiday:
- If you have a joint mortgage, and everyone agrees to the holiday payment
- If your mortgage payments are up to date
- If yours or your household income has reduced as a result of Covid-19
At the end of the payment holiday, we will recalculate your monthly payments and the amount you owe will increase to accommodate the missed payments. Your mortgage term will remain the same and the payments due from the payment holiday will be added over the reminder of your mortgage.
In the meantime, please do not cancel your direct debit or payroll payment for your mortgage. Contact the office on [phone_no] so we can make holiday arrangements and we’ll take care of the rest.
